Shipping & Delivery Policy

Effective Date: 01-09-2025
Brand Name: Dr. Optimalist
Company Name: Nakshom Global
Registered Office: B-6/19-21,UGF, SEC-5, ROHINI, DELHI-110085

At Dr. Optimalist, we strive to deliver your skincare essentials quickly and safely. This Shipping & Delivery Policy outlines how we process and deliver orders placed on our website [Insert Website URL].

1. Order Processing

• Orders are processed within 24–48 working hours of confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once processed, you will receive an email/SMS with your order confirmation and tracking details.

2. Shipping Timelines

• Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad): 3–5 business days.

• Tier 2 & 3 Cities / Towns: 4–7 business days.

• Remote / Rural Areas: 7–10 business days.

Note: Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Free Shipping on all prepaid orders above ₹ 599.

• A flat shipping fee of ₹ 65 applies to orders below the minimum free-shipping value.

• Cash on Delivery (COD), if available, may include an additional handling charge of ₹ 25.

4. Tracking Orders

• Once your order is shipped, you will receive a tracking link via email/SMS.

• You can use this link to track the live status of your delivery.

5. Delivery Terms

• Deliveries are made through trusted third-party courier partners.

• Please ensure the correct shipping address, pin code, and contact number are provided at checkout.

• If the courier is unable to deliver after multiple attempts, the order may be returned to us. In such cases, re-shipping charges may apply.

6. International Shipping

Currently, Dr. Optimalist delivers only within India. International shipping will be announced in the future.

7. Delays & Liability

• While we make every effort to deliver on time, delays may occur due to circumstances beyond our control.

• Nakshom Global / Dr. Optimalist shall not be liable for delays caused by courier partners, natural disasters, strikes, lockdowns, or other unforeseen events.

8. Contact Us

For any shipping or delivery-related queries, please contact:

Nakshom Global (Dr. Optimalist)
Email: info@droptimalist.com
Phone: 88-60-66-09-63
Address: B-6/19-21,UGF, SEC-5, ROHINI, DELHI-110085